Warranty and Refund Policy for Kimberly™ and Katydid™ stoves

Unforgettable Fire, LLC and its dealers pride themselves on an extremely high rate of customer satisfaction and we are most happy to answer all of your questions, including the review of digital photos. Nearly all performance issues can be easily prevented with simple troubleshooting via phone and usually involve using fuel with greater than 20% moisture content, or inadequate chimney performance due to improper installation.

As all sales are final, please consider every facet of your installation prior to purchase, including choice of model, BTU output requirements for your climate; insulation; square footage; the location for installation within your home; clearance requirements; venting requirements; and hearth pad. Returns are accepted only under the terms of our manufacturer’s warranty below.

Manufacturer’s Warranty

Our warranty is simple. Unforgettable Fire, LLC offers a five-year, non-prorated warranty to the original purchaser of a Kimberly™  or Katydid™ wood stove heater on all parts, except for replacement glass, replacement gaskets, replacement grate/ash pan covers, misuse and abuse, or improper installation. At its sole discretion, Unforgettable Fire, LLC will either repair or replace any defective unit to the original purchaser under these terms. The original purchaser shall be responsible for all shipping and handling costs associated with any warranty claims.

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